Lovers of Lights Terms and Conditions
Please read these Terms and Conditions (hereafter “Terms” or “Terms and Conditions”) carefully before using or purchasing from the Loversoflights.co.za website (hereafter “Site”, “Website” or “the Website”) or interacting with the purchasing system, customer support or other services (hereafter “the Service” or “Service”) operated by Lovers of Lights (hereafter “us”, “we”, or “our”). Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and Customers (hereafter “you”, “them”, or “they”) who: access the images, photos, audio, video and other forms of data or communication (hereafter “Content”); use the Service; and purchase store products, personalized or customized signs, lights, lamps, or art (hereafter “Products”) from Lovers of Lights via the LoversofLights.co.za website, over the phone, email, in person or through any other means whether electronic, digital or otherwise. By accessing or using the Website, Service, or by purchasing Products, you agree to be bound by these Terms and our Privacy Policy which can be found here. If you disagree with any part of the terms, then you may not access the Website or Service.
Eligibility
To be eligible to use this Website, you must be at least 18 years old. If you use LoversofLights.co.za on behalf of a company, entity, or organization, you must be an authorized representative with the authority to bind it to these Terms and Conditions (which authority you hereby exercise).
Changes to these Terms and Conditions
We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the bottom of this page the date that revisions were last made. You should revisit these Terms and Conditions on a regular basis, as revised versions will be binding on you. Any such modification will be effective upon our posting of new Terms and Conditions. Your continued use of this Website after any posted modification to the Terms and Conditions indicates your acceptance of the modification.
Website Availability
We reserve the right to modify, update, or discontinue LoversofLights.co.za at our sole discretion, at any time, for any or no reason, and without notice or liability.
Product Availability
Lovers of Lights Products are made to order. This includes the Products in the Website shop section. Standard orders take 4 weeks, including production and shipping. ‘Rush’ orders are currently not available, but if your sign is urgent please let us know the date you need it. We will make every effort to ensure your purchased Product reaches you within the stated timeframe, but we make no guarantees, as issues can arise that are outside of our control.
Purchases
If you wish to purchase any Product or make use of any Service made available through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address, and payment information. For full information on what information we collect and how we use it, please see our Privacy Policy.
Lovers of Lights reserves the right to change our prices at any time. Lovers of Lights reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.
Payment and Billing
Signs and Products – Payment for all signs and products ordered through the Lovers of Lights online shop. After we have received your order, our team will be in contact with you with the invoice.
Create Your Own Neon Signs – Payment for all custom-made signs that you design online using our Create Your Own Neon tool is taken on an order basis, and we will send you the invoice once we have received your order.
Our Design Service
We charge our customers a once-off fee of R650 per design service, providing one or two design changes for your approval at no extra charge. If you change your mind and wish to amend or cancel your order before the sign goes into production, we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production, we can no longer offer a refund.
Returns & Refunds
Lovers of Lights offers returns and refunds for faulty products only. Lovers of Lights will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of Lovers of Lights.
- Please contact us at info@loversoflights.co.za to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem, then our ability to rectify your issue will be limited. Once we have received all of the required information, we will be in touch to try to resolve the issue.
- If a return has been agreed please note that you must return the faulty product in its original condition with all its original packaging.
- If a return has been agreed, the faulty item must be returned for inspection by Lovers of Lights within 14 days of when you received the product.
- If a replacement has been agreed Lovers of Lights will endeavor to produce and ship the replacement product to you as soon as possible.
- If a full or partial refund has been agreed Lovers of Lights will let you know when you can expect to receive the refund.
Lovers of Lights Warranty
Lovers of Lights products does NOT include a warranty. Please be aware that Indoor Signs are unsuitable for use outdoors or anywhere they might get wet.
Warranty Coverage for Hardwired & Installed Signs
Lovers of Lights bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard-wired, Lovers of Lights takes no responsibility for any costs incurred due to uninstalling and/or reinstalling your sign
Damaged in Transit
Please note that we do not ship the signs from our side. You are more than welcome to arrange a courier on your behalf, but we take no responsibility for any damages caused in transit.
Lost, Missing & Stolen Signs
Lovers of Lights will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service.
Miscellaneous
No agency, partnership, joint venture, or employment is created because of the Terms and Conditions, and you do not have any authority of any kind to bind us in any respect whatsoever. We may provide you with notices, including those regarding changes to the Terms and Conditions, by email, regular mail, or postings on LoversofLights.co.za. The Terms and Conditions contain the entire agreement between you and us regarding the use of LoversofLights.co.za, and supersede any prior agreement between you and us on such subject matter. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these Terms and Conditions.
Any failure on our part to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. If any provision of the Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms and Conditions shall otherwise remain in full force and effect and enforceable. The Terms and Conditions are not assignable, transferable, or sublicensable by you except with our prior written consent, but may be assigned or transferred by us without restriction. Any assignment attempted to be made in violation of the Terms and Conditions shall be void. The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect.
Warranties, Disclaimers, and Limitations of Liability LoversofLights.co.za AND ALL SITE CONTENT IS MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. Lovers of Lights MAKES NO WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED AS TO (1) THE OPERATION AND FUNCTIONALITY OF LoversofLights.co.za, (2) THE ACCURACY, INTEGRITY, COMPLETENESS, QUALITY, LEGALITY, USEFULNESS, SAFETY, AND IP RIGHTS OF ANY OF LoversofLights.co.za CONTENT, AND (3) THE PRODUCTS AND SERVICES ASSOCIATED WITH LoversofLights.co.za OR SITE CONTENT. Lovers of Lights FURTHER DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, THAT YOU OBTAIN FROM Lovers of Lights OR LoversofLights.co.za SHALL CREATE ANY WARRANTY, REPRESENTATION, OR CONDITION NOT EXPRESSLY STATED HEREIN.
Lovers of Lights DISCLAIMS ALL LIABILITY FOR ANY (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (B) LOSS OF PROFITS, (C) BUSINESS INTERRUPTION, (D) LOSS OF OR DAMAGE TO REPUTATION OF Lovers of Lights OR ANY THIRD PARTY, OR (E) LOSS OF INFORMATION OR DATA.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU RESIDE IN SUCH A JURISDICTION, THE ABOVE LIMITATIONS SHALL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.
Last updated: June 30, 2024